Case Result

$65,000

Disability Discrimination

2025
Atlanta, GA

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Case Details

Total Systems Services, LLC, a global payments processing company based in Columbus, GA, will pay $65,000 to settle claims of disability discrimination filed by the U.S. Equal Employment Opportunity Commission (EEOC). According to the EEOC’s lawsuit, from May through August 2020, a customer service representative with a disability worked in a Total Systems call center. During the pandemic, she requested to work remotely as a reasonable accommodation because of her high-risk status with regard to COVID-19.

Additional Notes

Total Systems denied the employee’s reasonable accommodation request based on criteria that applied equally to all customer service employees seeking to work remotely instead of engaging in an individualized assessment of the employee’s disability-related needs. This is a requirement of the Americans with Disabilities Act (ADA).

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