Case Result

$1.3M

Disability Discrimination

2024

Atlanta, GA

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Case Details

National Telecommuting Institute, Inc. (NTI) has agreed to pay $1.25 million to former employees who were impacted by a discriminatory policy, according to the U.S. Equal Employment Opportunity Commission (EEOC). The EEOC lawsuit accused NTI of violating the Americans with Disabilities Act (ADA) when it did not pursue placement or referral of blind and low-vision job applicants as telephone-based customer service agents after the company became aware that the applicants used accessibility technologies such as screen readers to convert computer text into speech.

Additional Notes

The lawsuit also contends that NTI denied disability-related accommodations during their pre-employment application process. Both practices were unnecessary, according to the EEOC, and represented exclusionary barriers to employment opportunities since that policy was in place in 2017. In addition to paying $1.25 million to various applicants who were impacted by the discriminatory policy, the EEOC will require NTI to sign a three-year consent decree that will provide internal training about employees’ rights and their own responsibilities under the ADA. NTI will also be required to revise its policies and practices concerning the provision of reasonable accommodations to individuals with disabilities, including blindness. The settlement also calls for the appointment of an internal ADA coordinator and external monitor to ensure compliance with the EEOC’s requirements to prevent future discrimination against disabled employees.